What Happens in Case of an Accident or Scratch in Casablanca Traffic?
A calm, human, step-by-step MarHire procedure you can follow on Bd. Zerktouni, in Maarif, or on the A3—so your trip keeps moving and your insurance stays valid.
Table of contents
What most travelers actually face in Casablanca
It’s 6:20 p.m., lights flick to amber by the Twin Center, traffic bunches up, a taxi taps your bumper, a scooter brushes your mirror. Don’t argue curbside. Your job is to capture the facts, stay safe, and open the claim correctly so coverage applies.
Step-by-step: No-injury collision with another car
Safety first: hazards on, everyone off the live lane if possible.
Photograph wide and close: both vehicles in position, plates, damages, traffic signs.
Move out of the lane after photos to avoid a secondary bump.
Fill the friendly report (constat amiable) together: identities, insurer/policy, plates, a simple sketch, boxes for the circumstances, witnesses, signatures; each driver keeps one copy.
Exchange contacts (phone, ID/passport, license).
Notify MarHire immediately via WhatsApp/phone and send photos + both sides of the form.
Keep conversations factual; never admit fault on the street—let insurers assign liability.
Step-by-step: If anyone’s injured
Do not move vehicles unless safety requires it.
Call the authorities and wait for officers to establish an official report (procès-verbal).
Prioritize care and follow officer instructions rather than filling your own form.
Inform MarHire right away; we’ll coordinate assistance and tell you which documents the insurer will need.
Step-by-step: You return to a parked car and find a scratch
Photograph from multiple angles (height, paint transfer, surroundings, any cameras).
If the responsible party is unknown, complete your side of a report describing when/where you found the damage.
Send us the photos and context immediately; don’t attempt DIY polishing or repairs before inspection.
Highways & ring roads: who to call
On Moroccan motorways (A3/A5 and ring roads), use the national 5050 call center for 24/7, authorized roadside assistance and towing; this is in addition to informing MarHire. adm.co.ma
Documents & deadlines that actually matter
Constat amiable for material-only accidents: fill on the spot, both signatures, simple sketch, IDs/insurer details.
Police report (PV) for injuries: officers handle documentation; keep the reference number.
You must declare the accident to the insurer within 5 days of the incident date; late notice can jeopardize indemnification. ACAPS
How MarHire handles it (what we do vs. what you do)
What you do (driver):
Secure → shoot photos → complete the constat (if no injuries) → send us the file (photos + constat + license/contract) → share live location if we’re sending help.
What we do (MarHire):
Right away: acknowledge, open your incident ticket, confirm tow vs. continue, request any missing angles.
Same day: file the insurance declaration, schedule inspection/repair, and arrange a replacement vehicle if yours isn’t drivable (subject to availability).
Follow-through: keep you posted on assessment, repair timing, and return logistics.
Golden rule: don’t authorize repairs or leave the car at an unknown garage without our go-ahead—insurers prefer pre-approved routes.
Q&A: real situations, short answers
The other driver refuses to sign. What now?
Photograph the scene and plates, keep calm, contact the authorities, and send us everything. We proceed with your evidence.
Is a tiny scratch worth reporting?
Yes. Register it with photos and context; it keeps coverage clean and avoids disputes later.
What if it happens on the motorway?
Call 5050 for authorized assistance, then inform us so we sync towing, inspection, and the claim.
I don’t have a paper constat.
Tell us; we’ll guide you on the fields to capture (IDs, insurers, sketch, signatures) and how to submit digitally.