Support & Help Center

We make it easy to reach a real person on our local Casablanca team. You can message us on WhatsApp, send an email, or call directly, whichever fits your situation. Each channel routes to the same agency that handles your booking and your car, so there is no broker layer between you and the people who can actually solve your issue.

WhatsApp is the quickest way to reach us, day or night. Use it to confirm your Mohammed V International Airport pickup, adjust an arrival time, change a vehicle category, ask about insurance, or get help during a drive between Casablanca and Marrakech, Rabat, El Jadida, or Essaouira. Our team replies in English, French, Spanish, and Arabic, usually within minutes during the day.

Free pickup at CMN is included with every Casablanca rental. If your flight is early, delayed, or rerouted, send us your flight number on WhatsApp and we match the delivery to your real arrival time at no extra cost. Our agent meets you at the agreed point with the keys and the rental contract ready, so you can move from the terminal to the car without waiting in line.

Plans change, we adjust. Whether you need extra days, a different vehicle category, a switch from manual to automatic, or a new pickup point in Maarif, Anfa, Ain Diab, Sidi Maarouf, Casablanca Finance City, or Mohammedia, support can usually update your booking the same day if availability allows. We always confirm modifications in writing on the same channel you contacted us on.

Free cancellation applies to standard bookings within the conditions of our cancellation policy. Share your booking reference on WhatsApp or email and our team handles the cancellation and any applicable refund directly, no phone trees, no paperwork loops. We send written confirmation for your records so the process stays transparent from start to finish.

If something feels wrong during your rental, contact us immediately. For minor concerns we troubleshoot remotely; for anything mechanical or safety-related we arrange a replacement vehicle as quickly as possible, whether you are in the city center, on the Corniche, on the A7 toward Marrakech, or on the A3 toward Rabat. Safety first, pull over in a safe spot before calling, and avoid making decisions about repairs without speaking to our team.

In the event of an accident or theft in Morocco, an official police report is mandatory for any insurance claim. Dial 19 for the urban police or 177 for the gendarmerie outside city limits to obtain the report. Once you have the document, contact us on WhatsApp with your booking reference, photos of the scene, and the report itself, we guide you through the claim, the vehicle handover, and any replacement vehicle.

Casablanca welcomes visitors from across Europe, the Americas, the Gulf, and beyond. Our team responds in English, French, Spanish, and Arabic, so you can discuss bookings, paperwork, and on-road issues in a language you are comfortable with. There is no outsourced call center between you and our Casablanca office, every conversation stays local.

If you are driving from Casablanca to Marrakech, Rabat, Fes, Essaouira, Tangier, El Jadida, Agadir, or Chefchaouen, support can confirm one-way drop-off availability, recommend the right vehicle category, and explain any one-way conditions. Unlimited kilometres are included on every rental, so a Casablanca-to-coast or Casablanca-to-imperial-cities itinerary stays simple to plan and predictable to price.

Car Hire Casablanca is a direct fleet operator, not a marketplace reseller. When you contact support, you reach the same team that manages the cars, the keys, and the airport delivery in Casablanca. That shortens response times, removes finger-pointing between layers, and keeps every booking decision in the hands of people who actually know the city.